Frequently Asked Questions

Q


How can Student Resource Services assist our students?



A


We offer multiple levels of ongoing student support such as:

  • 24/7/365 unlimited telephone access to master's-level counselors
  • Ongoing telephone coaching
  • Resource coordination, including financial and legal consultation
  • Face-to-face counseling to resolve family and emotional problems
  • Internet based self-help tools, assessments, articles, information and live chat


Q


Are faculty and staff able to use your program?   



A


Consultation services are available for any faculty or staff member, regarding any student or classroom situation for which they would like advice, support, or assistance with an emotional or behaviorial issue impacting a student, peer or classroom.



Q


What benefits will Student Resource Services bring to our campus? 



A


  • Increased Student Retention Rates
  • Improved Graduation Rates
  • Assistance with Admissions
  • Minimized liability
  • Increased effectiveness of your Student Services department


Q


How do you impact retention?        

A


Our goal is to assess the student's needs when they call and identify appropriate next steps to help the student manage their concerns and remove any potential barriers to their school success, whether it is in the enrollment stage, during the first term or as they complete their program. 



Q


What support is available when there is a crisis on campus?



A


Throughout our history we have dealt with many types of campus crises. We respond quickly to requests for on-site support and are available to communicate and disseminate appropriate information to students and staff.  We are available to help the campus community during sensitive and tragic times. 



Q


What is your pricing structure and can we customize our menu of services?



A


Student Resource Services strives to understand each school's financial situation and programmatic needs.  We are flexible in offering an appropriate pricing and services modes that will specifically align with your institution, while optimizing the school's Return on Investment.